VeraSafe Cookie Policy

Effective Date: October 25th, 2019

Introduction and Scope

This Cookie Policy (the “Policy”) is designed to assist you in understanding how and why VeraSafe, LLC (“VeraSafe”, “we”, “us”, “our”) uses cookies and similar technologies (“Cookies”) on our website VeraSafe.com (the “Website”). This Policy forms a part of the VeraSafe, LLC Privacy Notice, available at https://www.verasafe.com/about-verasafe/privacy-policy/.

Cookies

A “Cookie” is a small file stored on your device that contains information about your device. As described in more details below, we use Cookies on our Website for the purposes of enabling  customer support tools embedded in our Website, offering certain functionality on our website, personalization (including remembering your Cookie preferences), targeting online advertisements, and usage analytics.

Opting out

You may opt out of non-essential Cookies at any time by clicking on the green pop-up message that reads “Change Cookie Permissions” at the bottom of your screen.

You can alter the configuration of your browser to reject all Cookies or some Cookies. Note, if you reject certain Cookies, you may not be able to access and use all of the features on our Website. You may also set your browser to send a Do Not Track (DNT) signal. While we recognize that many websites do not respect a user’s Do Not Track preference setting, our Website prevents Google Analytics from tracking a user when we receive a Do Not Track signal. For more information, please visit https://www.aboutcookies.org/ and https://allaboutdnt.com/.

How We Use Cookies on VeraSafe.com:

To Provide You with Customer Support:

We use Zendesk to provide the live chat application on our Website.

The exact Cookies we use for this purpose are as follows:

NamePurposeDuration
__zlcmidThis Cookie is used to store the visitor’s identity across visits and the visitor's preference to disable our live chat feature.1 year
__zlcidThis Cookie is used to identify a device across visits, and also across a single chat session.Valid until deleted
__zlcprivacyThis Cookie is used to store the visitor's preference to disable live chat, and cease using Cookies. The __zprivacy Cookie is stored across visits.1 year
__zlcstore (stored locally)This Cookie is used for Zendesk’s live chat plugin.Valid until deleted
zte2095This Cookie is used to enable Zendesk chat load.Valid for the duration of the session
__cfduidThis Cookie is used to reduce the load time of the Zopim chat widget. It is used to override any security restrictions based on the IP address the visitor is coming from. It does not record any user identification information1 year
AWSALBThis cookie is used by Amazon Webservices to encrypt and transfer traffic used by the chat interface between internal services7 days
Tracking your Cookie Preference

The first time you visit VeraSafe.com, we will ask you for your permission to use Cookies through a pop-up message. We store the following Cookie on your device so that we know the choice you have selected on our cookie consent banner:

NamePurposeDuration
cookieconsent_statusThis Cookie is used to remember if you have consented to the use of Cookies on VeraSafe.com1 year
Web Analytics:

We use Google Analytics Cookies to collect information about how visitors use our Website.

The exact Google Analytics Cookies we use are as follows:

NamePurposeDuration
_gat_gtag_UA_91310615_1This Cookie tracks visits on our Website.Valid for the duration of the session
_gaThis Cookie is used to store the visitor’s ID in order to distinguish visitors of our Website.2 years
_gidThis Cookie is used to distinguish visitors of our Website.24 hours
Targeting Online Advertisements and Profiling

These cookies record your visit to our website, the pages you have visited, and the links you have followed.

These Cookies are set by Google. The exact Cookies we use are as follows:

NamePurposeDuration
APSIDThis Cookie is used only for tracking and identification for Google Services. It identifies browser and device information.3 months
SSIDThis Cookie collects information regarding how the user interacts with the website.3 Months
SIDThis Cookie is used for tracking sessions and managing when a user is interacting in a new session.3 Months
SAPISIDThis Cookie is used only for tracking and identification for Google services. It identifies browser and device information.3 Months

Changes to this Policy

If we make any material change to this Policy, we will post the revised Policy to our Website and update the “Effective” date above to reflect the date on which the new Policy became effective.

Contact Us

If you have any questions regarding this Policy, please send an email to: privacy_notice@verasafe.com or by postal mail at:

VeraSafe
Attn: Internal Legal Department
22 Essex Way, #8203
Essex, VT 05451
USA

You may also contact us by phone at our customer support number 1-888-376-1079 (or if calling from outside the U.S. dial +1-617-398-7067).

We will respond to legitimate inquiries within 30 days of receipt.