Effective: September 27, 2016
Maune Raichle Hartley French & Mudd, LLC is a member of the VeraSafe Privacy Program, meaning that VeraSafe has assessed Maune Raichle Hartley French & Mudd, LLC’s data governance and data security for compliance with the VeraSafe Privacy Program Certification Criteria. The program criteria require that participants maintain a high standard of data protection and implement specific best practices pertaining to notice, choice, access, data security, and third-party information sharing. If a privacy complaint or dispute cannot be resolved through Maune Raichle Hartley French & Mudd, LLC’s internal process, Maune Raichle Hartley French & Mudd, LLC’s has agreed to participate in the VeraSafe Dispute Resolution Procedure. Subject to the terms of the VeraSafe Dispute Resolution Procedure, VeraSafe will provide recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Dispute Resolution Procedure, please submit the required information here: https://www.verasafe.com/dispute-submission.
Maune Raichle Hartley French & Mudd, LLC is subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Information We Collect
Information We Automatically Collect
When you access our Websites, whether by computer, mobile phone or other device, we automatically collect certain information about your use of our Websites using technologies such as cookies and web beacons. Such information may include, without limitation, geographical location and IDs of your computer, mobile or other device; bandwidth used; system and connection performance; browser type and version, operating system; referral source; length of visit; page views; IP address or other unique identifier for your computer, mobile phone or other device; and your mobile carrier.
This information is not typically linked to personal data.
Information You Provide To Us
In some situations you may provide us with your personal data (called “PII”). We collect PII including your name, street address, telephone number, email address, and, if necessary, date and place of birth and any other data we collect about you that by itself is not PII but if combined with PII could be used to personally identify you.
You may provide us with PII when you:
- post comments on our Website(s);
- request our book;
- submit an inquiry form;
- provide comments, reviews, feedback, or testimonials about our Website(s) or products or services; and
- any other transactions between you and us on or in relation to our Website(s).
Cookies and Other Tracking Technologies
Our Websites also contain cookies from our third-party live chat software provider, LivePerson.net. To read about these cookies and why they are used, please refer to the following information provided by LivePerson.net: http://www.liveperson.com/policies/use-of-cookies
We may use web beacons (also known as clear GIFs) to access cookies and count users who visit our Websites or open our HTML-formatted email messages. Web beacons are single-pixel graphic files with a unique identifier, similar to cookies. Web beacons are embedded invisibly on web pages and are stored on a user's hard drive. You can modify your browser settings to control web beacons.
How We Use Your Information
Maune Raichle Hartley French & Mudd, LLC will use information we automatically collect to:
- improve your experience on our Website(s) and our services;
- to count users who visit our Website(s) or open our HTML-formatted email messages;
- improve the delivery of our ads and web pages to you;
- help us better manage content on our Website(s) by informing us what content is effective; and
- by helping to measure traffic on our Website(s).
We may use IP addresses to help diagnose problems with our server, administer our Website(s), analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the Website(s), and deliver customized content.
Maune Raichle Hartley French & Mudd, LLC will use PII to:
- respond to your inquiries, and/or other requests or questions;
- contact you regarding a purchase you made;
- send you information and updates related to a purchase you made;
- send you information requested through our Website(s);
- send you email notifications which you have specifically requested;
- send you email marketing communications relating to our business which we think may be of interest to you; and
- send you email messages containing company news, product, or service information.
Sharing PII with Third Parties
We may use third parties to perform certain services on our behalf. We may share your PII with these third parties solely to enable them to perform the services for us.
Such third parties include those:
- hosting our Websites;
- providing the live chat software as a service that we use on our Websites;
- managing the functionality of our Websites; and
- enabling us to send you email.
We require that those third party vendors maintain at least the same level of protection that we maintain for such information. We do not provide your PII to parties unconnected with the services we provide.
Maune Raichle Hartley French & Mudd, LLC has implemented and maintains commercially reasonable measures to protect against unauthorized access to and unlawful interception or processing of PII that we control. Unfortunately, data transmitted over the Internet is never 100% secure so we cannot guarantee the security of any information you transmit to us or from our Websites therefore you use our Websites at your own risk.
Posting In Public Areas Of Our Website
We may select and post customer testimonials on our Websites, which may contain PII such as your name and/ or the city, state, or country in which you live. We will obtain your consent prior to posting any testimonial with your name. However, we encourage you to create an anonymous, unidentifiable screen name when posting testimonials.
If you would like us to remove or delete your name or testimonial from our Website(s), you may contact us at email@example.com.
Note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of our Websites for a period of time.
Third Party Websites
Changing Or Updating Your Information
You can change or update PII you have provided and your subscriptions or preferences regarding information you receive from us by contacting us. We will implement your requested changes as soon as we reasonably can. When you edit your PII, information that is removed may remain in our databases or backup media because it is not always possible to completely remove or delete information from those locations. If you have made any postings in a Public Space of our Website(s), these cannot generally be removed.
Please note that if you opt out of promotional/marketing emails, you may continue to receive certain communications from us, such as administrative and services announcements and/or messages about your account/profile.
Disclosure of Information / Sharing Your Information
We may disclose your PII (a) to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders or (b) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change or (c) to our subsidiaries or affiliates only if necessary for business and operational purposes or (d) to our vendors if necessary in order to provide you with service as further described in the section How We Use Your Information.
If we must disclose your PII in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, we may not be able to ensure that such recipients of your PII will maintain the privacy or security of your PII.
We reserve the right to use, transfer, sell, and share aggregated, anonymous data, which does not include any PII, about our Website(s)’ users as a group for any legal business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.
Questions or Concerns, Contact Us
Or by postal mail at:
Attn: Privacy Officer, Maune Raichle Hartley French & Mudd, LLC
1015 Locust St., Ste 1200
St. Louis, MO 63101
Or contact us by telephone at: 1-800-673-8192
We will respond to your privacy-related inquiries within four weeks of receipt. If you need to communicate with us regarding your credit card or other sensitive information please contact us by phone at our designated customer support number.